This Privacy Policy describes how BIRLA ENTERPRISES and its affiliates (collectively referred to as “BIRLA ENTERPRISES”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://bidlasupremetea.com/ (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside of India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information:
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to, personal data/information provided to us during signup/registration or while using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and/or any other information shared as proof of identity or address.
Some sensitive personal data may be collected with your consent, such as bank account details, credit/debit card information, payment instruments, or biometric information (such as facial features or physiological information) when opting for certain features on the Platform. All such data collection is in accordance with applicable laws.
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect information related to your transactions on the Platform and third-party business partner platforms.
When third-party business partners collect your personal data directly from you, their privacy policies govern that data. We are not responsible for their privacy practices or the content of their privacy policies, and we request you read their policies prior to disclosing any information.
If you receive an email or call from someone/association asking for personal data like debit/credit card PIN, net-banking, or mobile banking passwords, please do not provide such information. If you have already shared this information, report it immediately to the appropriate law enforcement agency.
Usage of Information:
We use your personal data to provide the services you request. To the extent we use your personal data for marketing purposes, we will provide you the ability to opt-out of such uses.
We use your personal data to assist sellers and business partners in handling and fulfilling orders, enhancing the customer experience, resolving disputes, troubleshooting problems, informing you about offers, products, services, and updates, customizing your experience, detecting and protecting against fraud and other criminal activity, enforcing our terms and conditions, conducting market research, and as otherwise described to you at the time of collection.
You understand that access to products/services may be affected if permission is not granted.
Sharing of Information:
We may share your personal data within our group entities, other corporate entities, and affiliates to provide you access to services and products. These entities and affiliates may market to you unless you explicitly opt-out.
We may disclose personal data to third parties such as sellers, business partners, service providers, logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment providers. These disclosures may be required for us to provide you access to services and products, to comply with legal obligations, to enforce our user agreement, to facilitate marketing and advertising activities, and to prevent and investigate fraudulent or illegal activities.
We may disclose personal and sensitive personal data to government agencies or authorized law enforcement agencies if required by law or if reasonably necessary to respond to subpoenas, court orders, or other legal processes.
We may also disclose personal data to law enforcement agencies or third-party rights owners in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims that content violates third-party rights, or protect the rights, property, or personal safety of our users or the general public.
Security Precautions:
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures.
Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access and offer secure servers. However, please note that the transmission of information over the internet is not completely secure. By using the Platform, users acknowledge the inherent risks associated with data transmission over the internet, which may not always be guaranteed as fully secure.
Users are responsible for ensuring the protection of their login and password credentials.
Data Deletion and Retention:
You have the option to delete your account by visiting your profile settings on our Platform. This will result in losing all information related to your account. You may also write to us at the contact information provided below for assistance with account deletion requests.
In cases of pending grievances, claims, or services, we may refuse or delay account deletion. Once deleted, you will lose access to your account.
We retain your personal data for no longer than necessary for the purpose for which it was collected or as required under applicable law. However, we may retain data for analytical and research purposes, in anonymized form, if necessary to prevent fraud or for other legitimate purposes.
Your Rights:
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent:
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
If you disclose personal data relating to others, you confirm that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
You may withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of Consent for Processing Personal Data” in the subject line. Please note that withdrawal of consent will not be retrospective.
Changes to this Privacy Policy:
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes in our information practices. We will notify you of significant changes to the Privacy Policy as required under applicable laws.
Contact Us:
If you have any questions about this Privacy Policy or our data practices, please contact us at:
📧 Email: sales@bidlasupremetea.com
🌐 Website: https://bidlasupremetea.com/
🏢 Business Name: BIRLA ENTERPRISES